Where does Bag-all ship to/from?
All orders from bag-all-europe.com are packed and shipped from our office in Paris, France. We have an amazing (& small) team who pack & ship as quickly as possible! We ship to everywhere in the Europe, as well as internationally. If you are located outside Europe, please check if there is a Bag-all store closer to where you live. Ordering from a local Bag-all ensures quicker deliveries and can help avoid custom fees. Bag-all has stores in New York, Paris and Stockholm, and office in Kuwait with local websites.
What does my order ship in?
Smells like mushroom? Thats right! When we say we are plastic free, we mean it. All orders are shipped on our compostable mailers made of mushrooms that can be biodegraded into organic fertilizer! Pretty cool right?
When can I expect my order?
We pack and ship orders 5 days a week. Your order will most likely be prepared 12-48h from the moment the order is placed. Once it is ready to leave our warehouse, you will receive a confirmation email with your tracking number.
We send all orders with the French postal service, La Poste. If you are ordering from outside of France, your national or local postal service will take your parcel once it enters your country.
If you have not received your tracking information and it has been over 2 business day, please contact us at +33 671946070 or email firstname.lastname@example.org.
Where is my order?
At Bag-all we do our best to make sure your order arrives to you as perfect as we sent it out. Once Bag-all has packed your order and handed the package over to your carrier of choice Bag-all can unfortunately no longer be responsible for it, as it is now in the custody of the shipper. This means that if the package is lost Bag-all can not file a claim in your name, it will need to be done by yourself, nor can Bag-all replace items that have been lost by the shipper. We are truly sorry for this, but Bag-all has no control over the package once it is with the shipper. Please note that there can be delays in shipping due to Covid 19.
Where is my (International) order?
International packages will generally take 7-17 business days to arrive at your destination when you choose the cheapest option. Please note that if you choose this option, Bag-all unfortunately cannot be responsible for your package after it has left France. This is due to the fact that we cannot follow it.
To ensure you can track your package to your doorstep, please choose DHL, Fedex or UPS tracking options. With all tracking options, Bag-all will be responsible for the order until it is in your hands. If anything happens along the way, we'll refund or replace it right away.
Local customs and taxes may occur on International orders (this includes the UK and Switzerland). There are no customs or taxes on orders within the EU. These fees are paid by the customer directly to you local customs. Please check what the rules are in your county before ordering.